These are some things we want to hear about:

• how we handle your information or situation
• the conduct or competence of our counsellors
• how quickly we respond to your needs
• how you felt working with our staff
• any other aspect of our service

Online feedback

The Tobacco Free Nova Scotia service is an evidence-based program that relies on caller, client, and provider feedback to improve quality and identify opportunities to enhance the services provided.

Tobacco Free Nova Scotia provides the opportunity for anyone who has used the service to inquire about call handling processes, clinical conduct questions of a Tobacco Free Nova Scotia counsellor, response times, staff interaction, compliments, or any other aspect of the service. This process is designed to be user friendly and provide prompt and appropriate responses.

All inquiries received by Emergency Medical Care Inc on behalf of the Department of Health and Wellness are viewed as an opportunity to validate the service, and enhance user satisfaction, as well as to inform system improvements and to make the service more effective. Upon receipt of your inquiry, we will implement our quality assurance process.

Please submit an email to the following address and include your name and contact information (phone number or email). A member from the quality team will follow up with you directly to obtain more information:

[email protected]

Important to note this inbox is monitored during regular business hours only and is not to be used for obtaining/requesting TFNS services. Please dial 811 or use the website chat function if requiring service.

Send comments to the Department of Health and Wellness

The Department of Health and Wellness welcomes comments and questions. With your comments and questions, the department can do these things:

• improve user satisfaction
• help to make the service more effective

If you want to hear from the department, they will send a written confirmation that they received your comments.

Public Inquiries: