Skip to content

Secure live chat with a counselor

To initiate a secure session with a counselor via online chat, simply fill out your name and phone number and then click Start Chat. If this request is regarding an urgent matter, please phone 911. Chat requests are confidentially completed directly between you and one of our counselors.

Secure chat is only available Monday to Thursday 9am-10pm, Friday 9am-7pm, and Saturday to Sunday 10am-6pm.

Secure chat disclaimer Please note all concerns are not appropriate or safe to address via secure chat. There is the possibility during a secure chat that the counsellor may ask to continue the conversation via phone in order to better meet your needs. All clinical staff are experienced and in good standing with their regulatory body. All personal information obtained is kept secure and confidential. We do ask for a name/nickname, phone number and date of birth (approximate age if preferred by client) in order to create a confidential record.

Legal Disclaimer Please note that the counsellors providing these online secure chat services are qualified and experienced healthcare professionals but are not permitted to provide a medical diagnosis. In turn, this site does not and is not intended to offer personalized medical diagnosis, and any information contained herein cannot and should not be relied on or used as a basis for diagnosis. EMCI and the Government of Nova Scotia disclaim any liability for use of this site as medical advice. You should not use any information or material contained on this site or through links to other sites as a replacement for a visit, call, consultation or the advice of a primary healthcare provider. We strongly advise all users with health problems to consult a primary healthcare provider in order to obtain a medical diagnosis.