Feedback Process

The Tobacco Free Nova Scotia service is an evidence based program that relies on caller, patient and provider feedback to improve quality and identify opportunities to enhance the services provided.

Tobacco Free provides the opportunity for anyone who has used the service to inquire about call handling processes, the clinical conduct or clinical competency of an Tobacco Free counsellor, response times, staff interaction, or any other aspect of the service. This process is designed to be user friendly and provide prompt and appropriate responses.

All inquiries received by the Department of Health and Wellness are viewed as an opportunity to validate the service, and enhance user satisfaction, as well as to inform system improvements and to make the service more effective. Upon receipt of your inquiry, we will implement our quality assurance process. If you indicate that you would like to hear from us, we will confirm receipt of your inquiry in writing.

This online feedback form can be completed by anyone wishing to discuss/inquire about the services provided by Tobacco Free Nova Scotia and/or 811. Please complete this form including comments, questions or concerns to the Department of Health and Wellness.